Residential Service Assistant

Spend the academic year serving students on campus as a Residential Service Assistant (RSA). RSAs are an essential part of the Residence Life Office student staff at Buffalo State University. Working primarily out of the Residential Mailroom located in the Student Union, RSAs work to provide various services to the campus community.

We are seeking candidates who have a drive to provide the highest quality customer service to the campus residential community.

The Residential Service Assistant position provides resident students on campus with excellent customer service with processing mail and packages and other services like providing lockout assistance and check in/out services. RSAs work to assist residential students on campus and provide critical services to the residential campus community. You can learn more about the position by reviewing the Position Description of the Residential Service Assistant position.

If you are interested in the position, you need to complete the RSA Employment Application. This application will be available on March 21, 2025, and remain open until April 6, 2025.

Prior to submitting an application, please make sure you prepare answers to the following questions.

1. Tell us about a challenging customer service situation you encountered. How did you handle the situation, and what was the outcome? What did you learn from this experience?

2. Describe a situation where you had to prioritize and manage several tasks simultaneously. How did you determine which tasks were most important, and what strategies did you use to stay organized and on track?

3. Can you describe a time when you had to overcome an obstacle that prevented you from achieving a goal? Please share what the obstacle was and what steps you took to overcome the obstacle and achieve your goal.

4. This role requires all team members to be efficient. Can you describe a time when you improved your efficiency in a previous job or academic setting? What specific methods or technology did you use, and how did you ensure accuracy and attention to detail in your work?

5. Provide an example of a time when you had to communicate important information to your supervisors or team members. How did you ensure the message was clear and understood by everyone involved? What was the result?

Answers must be limited to 250 words or less, per question. Students are highly encouraged to use real life examples in the answers to these questions. While AI generated responses can provide guidance on how to approach each question, real-life examples will be prioritized in the application review.

You will also need the contact information of a Buffalo State University Professional Staff reference. This can be a professor, supervisor or someone else in a professional capacity that can speak to your abilities working with customers and guests.

Once you have prepared your answers to these questions and you have the contact information of a reference on campus, you are ready to fill out the application. 
**Apply Now**

Friday, March 21, 2025 – Applications become available

Sunday, April 6, 2025 – Applications close

Wednesday, April 9, 2025 – Offers to Interview made

Monday, April 14, 2025 – Thursday, April 24, 2025 – Interviews

Monday, April 28, 2025 – Initial offers Made