Summer Conference Assistant

Spend your summer serving students and guests on campus as a Summer Conference Assistant (SCA). SCAs are a critical part of the summer conference program at Buffalo State University. Buffalo State expects to host over 500 guests to our campus this summer and you will be a crucial part of their experience. 

We are seeking candidates who have a drive to provide the highest quality service to the campus community, making sure each guest receives the best that Buffalo State can provide. SCAs will engage in ongoing leadership development and hospitality and tourism learning experiences as part of their summer employment. 

The SCA position is an excellent opportunity to gain experience working in the hospitality and tourism industry. Students enrolled in the Hospitality Administration degree can use the SCA position toward their industry experience requirements and are highly encouraged to apply.

The Summer Conference Assistant (SCA) position provides guests and residents to campus with excellent customer service, and a hospitable stay in the Buffalo State University residence halls. SCAs work to ensure that residence halls are prepared for a guests stay and report any and all issues that could compromise a guest’s experience to the appropriate individuals for follow up. Also, SCAs participate in responsibilities that allow those living on campus to have their needs met such as reporting facility concerns to the custodial and facilities team, or managing student mail. Staff in this role are also responsible for the health and safety of those living in the residence halls during the summer and conduct rounds of buildings and serve in an on-call rotation, resulting in 24/7 service for those living on campus. In order to achieve this, SCAs will complete a variety of administrative tasks to ensure operations run smoothly and guests have a safe and enjoyable experience. 

You can learn more about the position by reviewing the Position Description of the Summer Conference Assistant position. 

If you are interested in the position, you need to complete the SCA Employment Application. This application will be available on February 7, 2025, and remain open until March 6, 2025.

Prior to submitting an application, please make sure you prepare answers to the following questions.

1. Describe an experience you had where you provided customer service in a difficult situation. What was the situation and how did you approach assisting the customer with their needs?

2. Tell us about a time when you were faced with a difficult problem. What was the problem? How did you approach figuring out how to resolve the problem and how did you end up solving the problem?

3. Safety and security is a core aspect of this role. How have you promoted safety and security in your previous jobs or volunteer opportunities? 

4. This role requires all team members to complete administrative responsibilities on a timely basis. Please describe your experience completing administrative work responsibilities (paperwork, completing audits, organizing data, etc.). How do you approach this kind of work? 

5.  Describe a time when you needed to work, or otherwise operate, in a busy environment. Please share what made the environment busy and how you achieved your tasks despite this challenge. 

Answers must be limited to 250 words or less, per question. Students are highly encouraged to use real life examples in the answers to these questions. While AI generated responses can provide guidance on how to approach each question, real-life examples will be prioritized in the application review.

You will also need the contact information of a Buffalo State University Professional Staff reference. This can be a professor, supervisor or someone else in a professional capacity that can speak to your abilities working with customers and guests.

Once you have prepared your answers to these questions and you have the contact information of a reference on campus, you are ready to fill out the application.

**Apply Now** 

Friday, February 7, 2025 – Applications become available

Sunday, March 6, 2025 – Applications close

Monday, March 10, 2025 – Offers to Interview made

Monday, March 17, 2025 – Friday, March 21, 2025 – Interviews

Tuesday, March 25, 2025 – Initial offers Made